Mail Disconnects

Outlook Express and Eudora Pro both have options to Hang up your connection when it finishes downloading your mail.

To turn off this option:

Outlook Express 4, 5, & 6:

  • Click the Tools menu and choose Options.
  • Click onto the Connection or Dialup tab.
  • Make sure the option to Hang up after Sending and Receiving is NOT checked, and that the Ask before switching dialup connections is marked.

Eudora Pro:

  • Click the Tools menu and choose Options.
  • Highlight the Internet Dialup category on the left.
  • Uncheck the Hangup after receiving and sending option.
  • If you want your Internet connection to stay on after you close Eudora, uncheck the Close connection on Exit option.

If after unchecking the Hang up after sending and receiving option in Outlook Express is still disconnecting when you check mail, it is possible that your Internet Explorer connection settings and Outlook Express Connection settings do not match.

Outlook Express 4:

  • Click the Tools menu and choose Accounts.
  • Click the Mail tab. You must do this for each Mail account in this screen:
    • Highlight your Wonderwave Mail account and click the Properties button.
    • Click the Connection tab.
    • Choose the option to Connect using my phone line, then Make sure that your Stargate connection is In the Dial-up Networking connection box below.
    • Click OK.
  • Close the Internet Accounts window.
  • Click the Tools menu and choose Options.
  • Click the Dial Up tab.
  • Choose the option to Ask me if I would like to dial a connection, and make sure the Warn me before switching dial up connections is marked.
  • Click OK.

Outlook Express 5 & 6:

  • Click the Tools menu and choose Accounts.
  • Click the Mail tab. You must do this for each Mail account in this screen:
    • Highlight your Wonderwave Mail account and click the Properties button.
    • Click the Connection tab.
    • Uncheck the option to Always connect to this account using.
    • Click OK.
  • Close the Internet Accounts window.
  • Click the Tools menu again, and choose Options.
  • Click the Connection tab.
  • Make sure Ask before switching dial up connections is marked, then click OK.

Mail Server Not Found

Errors like Server not found, server not responding, server does not have a DNS entry, are usually caused by 3 things.

1. You are not connected to the Internet, or you are having problems with your Internet Connection. Make sure that your computer is connected, if not, dial your connection or connect your dsl. If you are sure that it is, make sure that you can open a few different web pages like www.yahoo.com or www.cnn.com. If you can't get to any web pages, click here for help with your dial up connection.

2. The server is down or having problems. Click here to check the Wonderwave Network Status.

3. The server you entered may be incorrect. Remember, spelling is very important when you type in email addresses, server names, and web page addresses. Are you using the correct email server? Click here for the list of mail settings, then check your settings:

    Outlook Express 4, 5, & 6 (Windows): Click the Tools menu and choose Accounts. Click onto the Mail tab, highlight your Wonderwave email account, and click the Properties button. When the Properties window opens, click the Servers tab at the top. Check your Incoming and Outgoing server names, correct them if necessary.. Click OK, then close the Internet Accounts window and try to check your email again.

    Outlook Express 5 (Macintosh): Click the Tools menu and choose Accounts. Click the Mail tab, highlight your Wonderwave account and click the Edit button. Check your Incoming and Outgoing server names, correct them if necessary. Click OK, then close the Accounts window and try to check your email again.

    Outlook Express 4.5 (Macintosh): Click the Edit menu and choose Preferences. Click the E-mail category on the left side. Check the SMTP server and POP Servers -- these are your Incoming and outgoing email servers -- correct them if necessary. Click OK, then try to check your email again.

    Netscape 7: In the email program, click the Edit menu and choose Mail/News Account Settings. Check the Server setting below your username. If necessary, correct the Server Name. Check your Outgoing (SMTP), correct it if necessary. Click OK, then try to check your email again.

    Netscape 4.5 to 4.7: Click the Edit menu and choose Preferences. Expand the Mail & Newsgroups category if necessary, and choose Mail Servers. Check your Incoming mail server. If it is incorrect, correct it by clicking the Edit button. Check your Outgoing mail server, correct it if necessary. Click OK, and try to check your email again.

    Eudora Light: Click the Tools menu and choose Options (Macintosh click the Special menu and choose Settings). Highlight the Hosts Category on the left side. Check your POP account, it should be in the format of yourusername@yourmailserver (example: johndoe@wonderwave.net). POP account is not your email address! Check the SMTP, this should just be the mail server name. Click OK, then try to check your email again.

    Eudora Pro: Click the Tools menu and choose Options (Macintosh click the Special menu and choose Settings). Highlight the Getting Started Category on the left side. Check your Mail Server (Incoming) and SMTP Server (Outgoing), make corrections if necessary. Click OK, then try to check your email again.

    OS X Mail: Click the Mail menu and choose Preferences. Highlight your Wonderwave mail account and click the Edit button. Check the Host Name and SMTP Host, make corrections if necessary. Click OK, close the Mail preferences window, then try to check your email again.

Multiple Messages

If your email program looks like its receiving messages, but nothing downloads. Or, if you seem to get the same messages over and over again, it's possible that you may have a large email message on the server. Try collecting your mail by going to http://www.web2mail.com and entering your email address and password.

If there is a message with a large attachment waiting on the server, you can try to download it again with your regular mail program. If you choose to try to download with your regular mail program, be sure you don't cancel the connection.

Contact Wonderwave.net if you need us to clear your mailbox.

Still not getting any new messages? It's possible that no messages have been sent to you, or its taking a while to arrive. Remember: email is not instantaneous. Try sending an email to yourself to see if it arrives.

Trouble sending mail?

To prevent our mail server from being used to send out spam, any email sent must come from a valid address on our server. If you are having problems sending mail, make sure that your sending address is username@wonderwave.net. If we have setup a domain name for you, then you can use username@yourdomain.com. We will not send mail coming from anywhere else. For Outlook Express, go under Tools to Accounts. Click on the Mail tab. Double-click on the Wonderwave mail account. Make sure that E-mail address is username@wonderwave.net. If we have setup a domain name for you, then you can use username@yourdomain.com. If you have other mail accounts that are not with Wonderwave, use their outgoing server to send mail.


Trouble sending attachments?

To prevent the spread of viruses our mail server will not send mail with certain types of attachments, namely .bat, .com, .exe, .lnk, .pif, .scr or .vbs. This is not a substitute for virus software on you computer. Every PC should have updated virus software like Norton Antivirus. If you are trying to send one of these kinds of attachments, compress them first with a program like PKZip. It is available at http://www.pkware.com
There is a limitation on the size of file attachments of 10mb. The mail servers job is to send emails and this insures that emails will be sent quickly. If you need to send larger files, use a service like http://www.xdrive.com or if you are a business we can setup a FTP site for you at a reasonable cost.


Can't open attachments?

Not being able to open attachments sent to you by email is a common support issue for users of Outlook Express 6.

This usually happens after you install: Internet Explorer 6 Service Pack 1 (SP1) or Windows XP SP1, BOTH of which include Outlook Express 6 SP1. By default Outlook Express 6 SP1 blocks access to some of your e-mail attachments in Outlook Express 6.

For example, you may experience any of the following symptoms:

1) When you click the paper clip in the Preview pane, the Save Attachments and the file name commands are unavailable (they are pale grey). As in the following screen shot:

2) When you open an e-mail message, the Attach field is missing from the e-mail message, and the following message is displayed in the message alert bar at the top of the e-mail message:

"Outlook Express removed access to the following unsafe attachments in your email: name of file"

The following screen shot shows Outlook Express 6 blocking access to the attachment.

This behaviour occurs if the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled, and the e-mail attachment is determined by Outlook Express to be "unsafe".

By default, the Do not allow attachments to be saved or opened that could potentially be a virus option is enabled in Outlook Express 6 SP1.

 When this virus-protection feature is enabled, Outlook Express uses the Internet Explorer unsafe file list and the Confirm open after download setting in Folder Options to determine if a file is safe.

Any e-mail attachment with a file type that is reported as "unsafe" is not downloaded, and access to the attachment is removed.

If you are sure that the attachment is safe to download or open, use the following method:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. This info is for Windows XP and Outlook Express 6 SP1
 

Turn off the Option to Use the Unsafe File List

To turn off the Do not allow attachments to be saved or opened that could potentially be a virus option:
1 Start Outlook Express 6.
2 On the Tools menu, click Options.
3 Click the Security tab, click to clear the Do not allow attachments to be saved or opened that could potentially be a virus check box under Virus Protection, and then click OK.

The following screen shot shows the Security Tab in Outlook Express 6 SP1:

Now close Outlook Express 6 and the settings will take place once you restart the email program.

Outlook 2000, XP and 2003 have a 'feature' that blocks attachments based on the file extension too! This is great for blocking viruses, but unfortunately, it also blocks legitimate attachments from coming into your Inbox.  Use DetachOL to change which file types are blocked, according to YOUR needs, not those of the Outlook development team!


 Can't check mail when connected to another service?

If you want to check your mail while you are away from your home or office, the easiest way is to use http://www.web2mail.com. You can use your email client to check mail, but to send mail you will need to "authenticate". For Outlook Express, go under Tools to Accounts. Click on the Mail tab. Double-click on the wonderwave mail account. Click on the Servers tab. Check the box "My server requires authentication". Click the Settings button. Make sure "Use same settings as my incoming mail server" is selected. This setting will work fine on or off of our network, but it is not necessary when you are connected to Wonderwave.

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