Connecting to the Internet
How do I connect to WonderWave.net?
What do I do once I connect?
Why do I sometimes get busy signals?
Does it matter how long I am online?
Will WonderWave.net ever disconnect me on purpose?
How do I disconnect?

Connection Speed
What speed should I connect at?
Why doesn't my modem connect as fast as it is supposed to?
Why doesn't my 56K modem connect at 56K?
What does v.34 mean?
What does v.90 mean?
What is bandwidth?
What is throughput?
How can I connect to the Internet faster?
What is frame relay?

World Wide Web
Is the Web the same as the Internet?
How can I find interesting sites on the Web?
How do I get to Web sites I read about?
Will I be charged extra for using some Web sites?
How come some Web pages take a long time to see?
Is there any way to make Web pages load faster?
What is a "plug-in"?
What plug-ins should I have?
How come sometimes I can't go back when I hit my browser's Back button?
How do I save Web pages that I like?
Can I print Web pages?
Can I copy text from a Web page into a word processing program?
Why do links seem to change color?
How do I build my own Web page?
What is HTML?
Can I use my Web site for business?

URLs (Web Addresses)
What is a URL?
What do URLs look like?
What is a domain name?
Why do most Web addresses end in .com but others end in .net, .org, .edu?
Why do some URLs end in slashes and others end in .html or .htm?
Why do I see some URLs written starting with http:// and others with www?
Does it matter if URLs are written in capital or lowercase letters?
How can I get a different URL for my Web site?
How do I find if a domain name is available to use for my Web site?

Finding Web Pages and Other Information Online
What's the best way to find a Web site?
How can I make search engines work better and give more accurate results?
What's the difference between Yahoo! and other search engines?
Can I look up people's addresses and phone numbers online?

Email
What is my email ID?
How do I check for my email?
What do I do with my email messages after I read them?
Can I send a message to many people at once?
Can I send Word documents in email?
Is there a maximum size for sending email attachments?
Someone sent me an attachment and I can't find it. Where did it go?
How much space at WonderWave.net do I have to store email messages?
Can I get more than one email account?
What should I do if I get junk emails?
What should I do if I get emails warning me about products or viruses?
How can I subscribe to email newsletters and mailing lists?
How can I get off an email newsletter or mailing list?
Can my friends using other Internet companies or AOL send me email?
I sent someone on AOL an email and he didn't get it. Can you tell me why?
Why do I disconnect after checking my mail in Outlook Express?
What is a Mail Relay Denied Error?

Hardware
What kind of computer is best for the Internet?
What other hardware do I need?

Software
Does it matter which Web browser I use?
How do I get a newer Web browser?
What do I do when my browser crashes?
What are shareware and freeware?
What are the differences between all the other "wares" I've heard of?

Downloading
What does "downloading" mean?
What do I need in order to download software?
Do I need any special software before I download?
What is a "compression" program?
What do I need to do after I download something?
Can I download a new version of WonderWave Software?
Can you send me a copy of WonderWave Software instead of downloading it?
How can you tell how long it is going to take to download something?
When is the best time to download software?
I downloaded something, but now I can't find it.
My browser crashed when I was almost done downloading something. Do I have to start over?

Security
Is the Web safe for my children?
How can I make sure my children don't go to any objectionable Web sites?
Can my computer catch a virus on the Internet?
Is it safe to give out personal information on the Internet?
Is it safe to give out my credit card number to buy something on the Web?
What are cookies? Are they safe?
What's the best way to choose a password?